Help & Support

Please see below for frequently asked questions. If your questions are not answered here please contact us by e-mail sales@mooncow.co.uk

 

Frequently Asked questions

 

How do I care for care for Ethan the Fox?

We advise you to clean Ethan using a damp wet cloth.

Do not submerge Ethan in water as this will affect the quality of the squeaker

Discard Ethan if the rubber is broken or damaged in any way.

Avoid exposure to direct sunlight and heat


 

Returns Policy

If you are unhappy with your purchase:

  • You are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within seven working days.
  • Items should be returned in original packaging.
  • You will need to pay for the cost of returning the goods.

Please contact us if you wish to return an item for details of returns procedure.

 


How long will it take to get a refund for my returned order?

We will aim to refund you within 5 working days from when we receive your items – please allow an additional 3 days for your items to be delivered back to us. This will be payed back via the original method of payment.

 


Further questions

If you have any questions that are not answered above please send us a message.


 

Shipping

We ship to UK and Ireland.

For shipping to a UK and Northern Ireland address

Standard Delivery – 2nd Class – £2.95

  • Delivery of your order is usually by Royal Mail
  • Delivery is usually made within 3-5 working days.
  • Standard Delivery is available for all UK addresses, including Northern Ireland.

First Class Delivery – £3.45

  • Shipping of your order is usually by Royal Mail
  • Delivery will be made within 1- 2 working days.

First class & Signed for Delivery – £4.45

  • Shipping of your order is usually by Royal Mail
  • Delivery will be made within 1- 2 working days.

 


For shipping to the Republic of Ireland

First class Shipping – flat rate of £6.20

  • Delivery is usually made within 5 working days.

First class & Signed for – flat rate of £10.55

  • Delivery is usually made within 5 working days.